Refund Policy

Effective October 12, 2026

Unused purchases

You may request a refund for a completely unused generation pack within 14 days of purchase by emailing support@jawndanceai.com. Include your order reference and account email, but never your card number. Refunded generations will be removed from your account.

Partly used packs

For a partially used pack, contact support so we can review the issue. We do not promise an automatic refund for completed generations simply because the result differs from your expectations. This does not affect mandatory consumer protections.

Technical failures

A confirmed failed generation returns the reserved generation to your account for another attempt. This is a restoration of usage, not a cash refund. If a request's submission status is uncertain, we will investigate before charging again or restoring usage.

Duplicate payments and billing errors

Report duplicate charges or an incorrect amount with the relevant order references. Verified billing errors will be corrected. Approved refunds are sent to the original payment method; processing time depends on the provider and bank.

No recurring charges

All advertised packs are one-time purchases. There is no subscription to cancel and no automatic renewal.

Your legal rights

Applicable statutory refund and withdrawal rights take precedence over this policy.